Course Descriptions

Click on a course below to view the course description and course outline.

New to the Industry

Documentation, Interpretation and Implementation for ISO 9001:2015

About the Course

This 2-day class is targeted for those people responsible for the development and maintenance of a Quality Management System meeting the requirements of ISO 9001:2015, as well as key process owners. Completion of the class will provide attendees with insight and understanding of the following topics:

  • A brief history of ISO 9001 in the world and the U.S.
  • The international “Annex SL” and how it will affect all ISO management systems
  • Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
  • The 7 Principles for the new standard
  • The contents of ISO 9001:2015
  • Tips from experienced auditors on the best ways to meet the requirements

The class uses case studies and group exercises to enhance learning

Who Should Attend

Those who are new to their industry, job and ISO. This course would also be good for those individuals who have been removed from ISO for a while and need to update their knowledge base.

ISO 9001:2015 Transition Training Overview

About this Course

This one day transition overview is designed to provide executives, managers, management representatives and others responsible for their quality management systems with the most up to date information regarding the contents of the new standard and our interpretation regarding implementation of its requirements. There are many new concepts and requirements in the new standard including provisions for risk management. This course will help you assess what action you may need to take to be ready for those provisions. The course can be taken as a one day event or in conjunction with our one day course on ISO 31000 Risk Management which is a central component to the new quality management standard.

Who Should Attend

Executives,managers, management representatives and others responsible for their quality management systems

OHSAS 18001 Documentation, Interpretation and Implementation with Internal Auditor

About this Course

SRI has prepared this three day course to provide the key content and a practical understanding and auditing of the OHSAS 18001 standard.

This course was designed to improve comprehension in developing an Occupational Health and Safety (OH&S) management system to minimize risk to employees and manage goals to continually improve. You will learn the differences between OHSAS 18001 and ISO 14001.

This course will sharpen awareness of the compatibility in the standards where an OH&S Management System and Environmental Management System coexist. You will learn techniques for developing the required documentation for applying and implementing systems that conform to the standard.

This course will bring together OH&S Management System professionals, EMS (Environmental Management System) auditors and QMS (Quality Management Systems) auditors for shared learning from all source groups, promoting the kind of collaboration necessary in most organizations, particularly where the internal audit function is shared by both the EMS and the QMS.

Who Should Attend?

  • Environmental Management System professionals and auditors who wish to upgrade their capabilities to apply OHSAS 18001.
  • OH&S and Environmental professionals who want to apply their auditing skills to management system audits.
  • Experienced Quality Management System Auditors who wish to extend their knowledge to OHSAS 18001.

Benefits:

  • SRI instructors for this course are EMS/ OH&S professionals and practicing SRI Quality System Registrar Lead Assessors providing practical insights and professional audit guidance.
  • Qualify to document, interpret, and implement OHSAS 18001 standard.
  • Gain insight into the standard and integration with ISO 14001 EMS.
  • Gain knowledge of OH&S through instruction by SRI Quality System Registrar Lead Assessors.
  • Implement the standards after completing hands-on examples.

Course Outline

  • OHSAS 18001 Background
  • OHS Management System “P-D-C-A” Model
  • OHS Terms and Definitions
  • OHSAS 18001 Summary of all Element Requirements including:
    • Highlights of Hazard Identification and Risk Assessment;
    • Key concepts of OH&S Programs and Controls;
    • Hazards and Controls Hierarchy;
    • Performance measurement and monitoring;
    • Incident Investigation and Corrective/ Preventative Action; Continual Improvement: Highlights of Internal Audit/ Management Review
  • Internal Audit Program Development – Clause 4.5.5
  • Audit Activities and Responsibilities including:
    • Planning the Audit – Schedule / Checklist;
    • Conducting the Audit – Communication Skills;
    • Documenting Findings – Root Cause Analysis / Corrective Action;
    • Post Audit Activities – Report / CAR Closure
  • Case Studies

Root Cause Analysis and Effective Corrective Action

ABOUT THIS COURSE

This course was created in response to the following situation:

  • Many audits have revealed a lack of effective corrective action;
  • Many nonconformances remain unresolved or emerge again to create customer dissatisfaction and audit nonconformances;
  • Records reveal a lack of understanding and implementation of disciplined tools.

This practical, interactive, one day training program is designed to provide quality professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of nonconformances which will allow for the implementation of effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement.

WHO SHOULD ATTEND?

  • Anyone who is interested in helping their organizations improve their performance.

BENEFITS

  • Case studies, group exercises and instructor experiences will enable both novice and experienced quality professional to significantly improve their effectiveness.

COURSE OUTLINE

  • Introduction
  • ISO and Corrective Action
  • The Plan Do Check Act Cycle
  • An 8 D Approach to Corrective Action
  • Correction, root cause analysis and corrective action
  • A Tool Box for Corrective Action – five basic tools for success

ISO 27001 Internal Auditing: Quality and Information Security

About the Course

Many organizations have made the strategic decision to obtain certification to more than one management system standard. Several clients that we serve have requested a course to assist in developing their internal audit programs to address the requirements of more than one management system. This 2 DAY course was designed to assist those organizations who have or are seeking certification to ISO 9001 Quality Management System Requirements, and ISO 27001 Information Security Management.

The course will introduce students to the concept of management system standards and the common threads found in the three standards. It will also introduce the student to the concept of auditing as found in ISO 19011 Guidelines for auditing management systems. The course will include an overview of the requirements for all of these standards. It will start with auditing concepts and the process approach. The first system examined will be an overview of ISO 9001 followed by exercises designed to reinforce auditing concepts and the ISO 9001 requirements. These modules will take up about half of the class.

An overview of ISO 27001 will follow. The class will be given exercises based on real scenarios that could be addressed by either standard. Class work is hands on and the class is broken up into audit teams who work together to assess evidence and develop audit findings. The class emphasizes the Plan, Do, Check, Act cycle found in all ISO management system standards as well as using the process approach in auditing.

Students will be required to bring copies of the ISO 9001 and the ISO 27001 Standards. The class is hands on and fast moving. Students are urged to read the standards before attending class. It should be emphasized that this class is an overview designed to help clients get off to a good start with their internal audit programs and/or provide basic training for new auditors who must deal with multiple standards.

ISO 9001:2008 Documentation, Interpretation and Implementation Training Course

About this Course

This intensive course begins with a practical introduction to the standard, then quickly progresses to segments that emphasize techniques for development of required quality system documentation and interpretation of standard which will influence your future quality initiatives.

Who Should Attend?

  • Quality Specialists
  • Managers in Engineering and Manufacturing
  • Key professionals concerned with effective documentation, interpretation and implementation of ISO 9001

Benefits

  • Qualify to document, interpret and implement ISO 9001 standard
  • Gain insight into the standard
  • Gain knowledge of ISO 9001 through instruction by SRI Quality System Registrar Lead Assessors
  • Implement the standards after completing hands-on examples during interactive workshops and case studies

Course Outline

  • ISO 9001 Guidelines and Standards
  • Preparing for quality system registration
  • Action Plan for quality system certification
  • Typical quality system documentation
  • Purpose, structure, and content of the quality manual
  • Policy development
  • Formatting and writing procedures
  • Quality manual approval, issue and control
  • Interpretation of the ISO 9001 Standard
  • How to construct a flow diagram

Experienced or Transitioning

Transition to ISO 9001:2015 with Risk Management

About the Course

This fast paced class is designed for organizations with progressive quality management systems that want to take advantage of the benefits of the new ISO 9001:2015 standard by being early adaptors. The ISO 9001 standard we have known for 15 years is underwent a massive change. It has emerged as truly a business system guidance document.

SRI, a premier North American Registrar, has one of its senior staff auditors on the American Committee charged with writing the new standard.

This class will review

  • the new standard, identify key new concepts and provide audit perspective regarding implementation.
  • Key new or significantly revised concepts such as context of the organization, risk management, competency, performance and continual improvement will be addressed.

The class will spend at least one day on these issues; the second day will be devoted to risk management and the ISO 31000 standard (along with the supplemental ISO 31010 standard) that provide guidance for creating and implementing an effective risk management system; the third day will examine internal auditing for the new standard including dealing with risk management issues.

Who Should Attend

Attendees should be well versed in the current standard and be ready for a fast paced three days.

ISO 14001:2015: Documentation, Interpretation and Implementation with Basic Internal Auditing Techniques and Corrective Action / Root Cause Investigation Methods Overview 4 Days

About this Course

SRI has prepared this course to comprehensively cover the new requirements of ISO 14001:2015 and provide a practical understanding of how to implement and audit an Environmental Management System (EMS). It also includes an overview of the various methods for investigating nonconformities to ensure effective corrective action. It was designed to demonstrate the evolution of the standard from the 2004 version and to improve comprehension of the range of flexibility in designing and improving an EMS. It is intended for everyone regardless of experience with the standards. For those with established systems, it encourages upgrades to align with modern techniques and concepts of environmental management and business sustainability. The enhanced alignment and ability to integrate with other business management standards will be explored along with the risk-based approach specifically as it applies to system design and improvement, overall environmental management and internal auditing.

Who Should Attend?

Environmental compliance professionals who wish to upgrade their capabilities to apply ISO 14001:2015 concepts.

  • Professionals of any background tasked with implementing a new system or transitioning an existing one.
  • Anyone seeking to become an Environmental Management System Internal Auditor.
  • Experienced Quality and/or Safety Management System Auditors who wish to extend their knowledge to ISO 14001.

Benefits

  • Gain insight into the standard and system approach to management.
  • Learn how to implement and maintain a new system or transition and improve an existing one.
  • Recognize opportunities for alignment and integration with other compatible systems.
  • Access experienced instruction and real-world examples provided by SRI Lead Assessors.
  • Apply knowledge through hands-on, interactive exercises that build key system management and auditing skills.

Course Outline

  • Background of environmental management and systems approach
  • What can ISO 14001 do for your company?
  • Annex SL and comparison with other standards
  • Comparison of 2004 and 2015 versions
  • General EMS approach
  • Determining scope and understanding the organization’s context
  • Management responsibilities and leadership commitment
  • Defining the policy and understanding its function
  • Understanding and effective use of the risk-based approach
  • Aspects and how to determine significance
  • Effective identification and management of compliance obligations
  • Setting and achieving environmental
  • Using effective and sustainable resources to support the EMS
  • Beyond training: defining competence and achieving awareness
  • Communication methods to support effective management
  • Proper use and management of documented information
  • Controlling operations to manage risk
  • Emergency preparedness and response
  • Evaluating and analyzing performance and compliance
  • Internal audits
  • Management review
  • Identification of nonconformities and taking corrective actions
  • Using data to correct and continually improve
  • Integration opportunities with other SL-based standards
  • Internal audit programs: planning, conducting and reporting
  • Corrective action process and effective investigation of cause

ISO 14001 / OHSAS 18001 Integrated Internal Auditing and Understanding Course

About this Course

This intensive course emphasizes the techniques for development of integrated management system documentation and interpretation of the standards which will streamline your entire management system the fundamentals of internal auditing based on ISO 19011 with case studies to help you apply the lessons learned.

Who Should Attend?

  • Quality, Environmental and OH&S Specialists
  • Key Management Personnel
  • Strategic professionals concerned with effective documentation, interpretation and implementation of an Integrated Quality/Safety/Health/Environment (QSHE) Management System

Benefits

  • The ability to document, interpret and implement ISO 14001 and OHSAS 18001
  • Get insight into the two standards and their evolution in the U.S.
  • Gain knowledge of the standards through instruction by certified SRI Quality System Registrar Lead Assessors
  • Implement and efficiently integrate the standards after completing hands-on examples during interactive workshops and case studies
  • Learn how to effectively audit against the standards

Course Outline

  • Internal Auditing Principles – ISO 19011
  • Audit criteria, evidence, findings
  • Audit team and responsibilities
  • Checklists and the standards
  • Corrective Actions & Nonconformities
  • Case studies, workshop
  • ISO 14001 History – Risk Management
  • Development of the standard
  • What can ISO 14001 do for your company?

ISO 14001

  • Environmental Aspects
  • Objectives, targets and programs
  • The ISO 14001 Standard with Case Studies

OHSAS 18001

  • Implementation and Risk Management
  • Development of the standard
  • OH&S implementation
  • Hazard identification and risk assessment

Root Cause Analysis and Effective Corrective Action

ABOUT THIS COURSE

This course was created in response to the following situation:

  • Many audits have revealed a lack of effective corrective action;
  • Many nonconformances remain unresolved or emerge again to create customer dissatisfaction and audit nonconformances;
  • Records reveal a lack of understanding and implementation of disciplined tools.

This practical, interactive, one day training program is designed to provide quality professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of nonconformances which will allow for the implementation of effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement.

WHO SHOULD ATTEND?

  • Anyone who is interested in helping their organizations improve their performance.

BENEFITS

  • Case studies, group exercises and instructor experiences will enable both novice and experienced quality professional to significantly improve their effectiveness.

COURSE OUTLINE

  • Introduction
  • ISO and Corrective Action
  • The Plan Do Check Act Cycle
  • An 8 D Approach to Corrective Action
  • Correction, root cause analysis and corrective action
  • A Tool Box for Corrective Action – five basic tools for success

Automotive Standard

IATF 16949:2016 Internal Auditor

About This Course

For organizations currently registered to ISO/TS 16949:2009, the deadline for transition to IATF 16949:2016 is fast approaching. This first edition of the automotive quality management system standard (IATF 16949) is now a separate standard from ISO 9001:2015 which remains the base requirements for IATF registration. In preparation for this transition you need qualified internal auditors to implement both internal audit as well as new second party audit requirements of the standard. This course is designed to review auditing principles, detail the changes in ISO 9001:2015, IATF 16949:2016 and the latest IATF Rules 5th Edition and then show you how to conduct effective audits against these new requirements under the auditing guidelines of ISO 19011:2011. We will discuss the optional approaches to satisfying the new requirements and get you started on implementing your transition strategy.

Who Should Attend?

The audience for this course includes Quality Managers, Engineers, Process Owners and Internal Auditors.

Transition to IATF 16949:2016

For organizations currently registered to ISO/TS 16949:2009, the deadline for transition to IATF 16949:2016 is fast approaching. This first edition of the automotive quality management system standard (IATF 16949) is now a separate standard from ISO 9001:2015 which remains the base requirements for IATF registration. This course is designed to detail the changes in ISO 9001:2015, IATF 16949:2016 and the latest RULES #5. We will discuss the optional approaches to satisfying the new requirements and get you started on developing your transition strategy.

The audience for this course includes Quality Managers, Engineers, Process Owners and Internal Auditors.

TS 16949:2009 3rd Edition Introduction to the Specification Training

About this Course

This course is designed for top management, quality representatives, implementation teams and internal auditors involved with upgrading their quality management system from ISO 9001 to ISO/TS 16949:2009 (TS-3). Process approach exercises and workshops will be utilized to provide a clear understanding of the new structure and content of this globally-accepted automotive technical specification

Who Should Attend?

  • Internal auditors needing knowledge on the ISO/TS 16949 technical specification

Course Outline

  • The Players and Their Background
  • Time Lines for Implementation
  • IATF Approach to Registration
  • Benefits of TS Registration for the Organization
  • The Eight Quality Management Principles and Their Application
  • Customer Focus, Satisfaction and Specific Requirements
  • Process Definition
  • Process Model and Systems Approach
  • Customer Oriented Processes, Management Oriented Processes and
  • Support Oriented Processes
  • Adopting the Process Approach
  • The Automotive Process Audit
  • How Registration/Surveillance Audits will be Conducted
  • What is Value Added Auditing
  • Where are the Core Tools – APQP, FMEA, PPAP, MSA and SPC
  • Interpretation of ISO/TS 16949 3rd Edition
  • Rules for Achieving IATF Recognition
  • Annex 1:        Rules for Auditing
  • Annex 2:        Criteria for Auditor Qualifications
  • Annex 3.        Audit Man-days for Certification
  • Supplier Information
  • Correlation tables for Quality Systems to TS 16949 3rd Edition and
  • TS 16949 3rd Edition to Quality Systems

TS 16949:2009 Core Tools Training

The Automotive Core Tools are very powerful methods to define, establish, understand and improve your manufacturing processes. ISO/TS 16949 requires the use of the five tools of Advanced Product Quality Planning (APQP), Failure Mode Effects Analysis (FMEA), Measurement Systems Analysis (MSA), Statistical Process Control (SPC) & Production Part Approval Process (PPAP). The course is designed to provide an awareness of the purpose and practical application of these Core Tools.

About this course:

The course reviews the relationship between the five core tools and their application within ISO/TS 16949. Starting with an examination of the AIAG reference manuals, followed by instruction on the more common approaches, we then utilize workshops to provide hands on experience with each tool.

Who Should Attend:

The audience for this course includes Quality Managers, Engineers, Process Owners and Internal Auditors.

Benefits:

A complete understanding of the core tools will help automotive supply chain organizations to achieve maximum benefit through their effective use. Many organizations struggle with how to apply them and audit non conformances often are written due to ineffective application.

Course Outline:

  • Introduction to the Core Tools and their relationship with ISO/TS 16949 The Sequence of the tools
  • Advanced Product Quality Planning – the overall organizational tool Process Definition through Flow Charting
  • Failure Mode Effects Analysis to understand risks
  • Control Plan development to mitigate/control the identified risks
  • Measurement Systems Analysis to evaluate the inherent measurement system error Statistical Process Control to understand and reduce product and process variation Production Part Approval Process leading to customer approval of the part/process

TS 16949:2009 Internal Auditor

ABOUT THIS COURSE

The “automotive process approach” for internal auditing to ISO/TS 16949:2009 is a significant departure from the way most organizations have designed their audit programs. Learn the new steps of audit scheduling, planning, execution and reporting, needed to adapt from a compliance-based approach to one that promotes understanding of the effectiveness and efficiency of your quality management system. We will examine system, process and product audits through case studies and workshops. Prerequisite: ISO/TS 16949:2009 Introduction to the Specifications Training course, along with previous auditing experience are recommended.

WHO SHOULD ATTEND?

  • Internal auditors knowledgeable on the ISO/TS 16949 technical specification

BENEFITS

  • SRI instructors are lead assessors and Quality Management System professionals who provide practical insight and expert guidance
  • Case studies and workshops used to significantly improve effectiveness

COURSE OUTLINE

  • Audit Management
  • Developing Effective Auditing Techniques
  • Conducting an Opening Meeting
  • Conducting the ISO/TS 16949 Internal Audit
  • Writing Nonconformities
  • Continual Improvement Programs
  • Conducting a Closing Meeting

ISO/TS 16949:2009 INTERNAL AUDITOR SUBJECTS COVERED

  • TS Initial Assessment
  • Current Approach to Internal Audits
  • Weakness of the Method
  • What the Auto Industry Has Seen as Audit Issues
  • ISO/TS 16949:2009 Internal Audit Requirements
  • Ford’s CSR for Internal Audits
  • Process Definition
  • Process Model and Systems Approach to a QMS
  • Customer Oriented Processes, Management Oriented Processes and Support Oriented Processes
  • Audit Management
  • Auditor Qualifications, Competency, Skills and Techniques
  • Core Tools
  • Customer Specific Requirements
  • Automotive Process Approach to Auditing
  • Audit Conduct
  • Corrective Action, Follow-up and Verification
  • What is Value Added Auditing
  • Manufacturing Process Audits
  • Product Audits

ISO/TS 16949:2009 Advanced Internal Auditor

ABOUT THIS COURSE

The “automotive process approach” for internal auditing to ISO/TS 16949:2009 is a significant departure from the way most organizations have designed their audit programs. Learn about the best practices of audit scheduling, planning, execution and reporting, to promote understanding and improvment of the effectiveness and efficiency of your quality management system. We will examine system, process and product audits through case studies and workshops. Prerequisite: ISO/TS 16949:2009 Introduction to the Specifications Training course, along with previous auditing experience are highly recommended.

WHO SHOULD ATTEND?

Practicing Internal auditors knowledgeable on the ISO/TS 16949 technical specification and the AIAG Core Tools

BENEFITS

SRI instructors are lead assessors and Quality Management System professionals who provide practical insight and expert guidance Case studies and workshops used to significantly improve effectiveness

Course Outline

  • Audit Management
  • Developing Effective Auditing Techniques
  • Conducting the ISO/TS 16949 Internal Audit
  • Writing Nonconformities

2009 INTERNAL AUDITOR SUBJECTS COVERED

  • Current Approach to Internal Audits
  • Weakness of the Method
  • What the Auto Industry Has Seen as Audit Issues
  • ISO/TS 16949:2009 Internal Audit Requirements
  • Ford’s CSR for Internal Audits
  • Process Model and Systems Approach to a QMS
  • Auditor Qualifications, Competency, Skills and Techniques
  • Core Tools
  • Customer Specific Requirements
  • Automotive Process Approach to Auditing
  • Approach to Auditing
  • Audit Conduct
  • Corrective Action, Follow-up and Verification
  • What is Value Added Auditing
  • Manufacturing Process Audits
  • Product Audits

Internal Auditing

Internal Auditing for ISO 9001:2015

About the Course

This 2-day class is targeted for internal auditors and process owners in your organization. Completion of the class will provide attendees with insight and understanding of the following topics:

  • The history of ISO 9001 in the world and the U.S.
  • ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
  • The international “Annex SL” and how it will affect all ISO management systems
  • Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
  • The 7 Principles for the new standard
  • Fundamentals of Internal Auditing defined by ISO 19011
  • Internal audit roles and responsibilities
  • Internal auditing to the Process Approach
  • How to write a nonconformity
  • Nonconformance versus noncompliance
  • Methods for ensuring good corrective actions
  • The contents of ISO 9001:2015

The class uses case studies and interactive role playing to enhance learning

Who Should Attend

Both novice and experienced internal auditors who wish to significantly improve their effectiveness.

Advanced Internal Auditing For ISO 9001:2015

This 3-day class is targeted for experienced internal auditors and process owners in your organization. Completion of the class will provide attendees with insight and understanding of the following topics:

  • The history of ISO 9001 in the world and the U.S.
  • ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
  • The international “Annex SL” and how it will affect all ISO management systems
  • Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
  • The 7 Principles for the new standard
  • Fundamentals of Internal Auditing defined by ISO 19011
  • Internal audit roles and responsibilities
  • Internal auditing to the Process Approach
  • Registrar requirements defined by ISO 17021
  • How to write a nonconformity
  • Nonconformance versus noncompliance
  • Methods for ensuring good corrective actions
  • The contents of ISO 9001:2015
  • One full day of audit case studies to ensure understanding of process auditing

ISO 14001:2015 Internal Auditor

SRI has prepared this course to comprehensively cover the new requirements of ISO 14001:2015 and provide a practical understanding of how to implement and audit an Environmental Management System (EMS). It also includes an overview method for internal auditing. It was designed to demonstrate the evolution of the standard from the 2004 version and to improve comprehension of the range of flexibility in designing and improving an EMS. It is intended for everyone regardless of experience with the standards. For those with established systems, it encourages upgrades to align with modern techniques and concepts of environmental management and business sustainability. The enhanced alignment and ability to integrate with other business management standards will be explored along with the risk-based approach specifically as it applies to system design and improvement, overall environmental management and internal auditing.

ISO/IEC 20000-1:2011 Integrated Internal Auditing and Understand Course

This intensive course constitutes an interactive review of the ISO/IEC 20000-1:2011 standard, emphasizing new requirements in the 2011 Standard, interpretations of requirements for a Service Management System (SMS), as well as recommendations for implementation and methodologies for development of required processes and documentation. The purpose of this training is to streamline the implementation and certification of your Service Management system. Also covered are fundamentals of internal auditing, based on ISO 19011 (Guidelines for Quality Management System Auditors) and ISO/IEC 20000-specific audit practices, including practical exercises and case studies to help apply the lessons learned.

Who Should Attend?

  • Service Management Auditors and ITIL vX Specialists
  • Key IT and Service Management System Process Owners, Services Staff, and Management Personnel
  • IT and ITIL Professionals concerned with effective documentation, interpretation and implementation of an Service Management System (SMS) conformant to the requirements of ISO/IEC 20000-1:2011 and the ITIL (v2 and v3) Guidance.
  • Organizations upgrading to the 2011 Standard from ISO 20000-1:2005.
    Benefits
  • Understand the purpose of ISO/IEC 20000-1:2011
  • Understand the role of service management processes
  • Understand the requirements of ISO/IEC 20000-1:2011
  • Understand how the requirements of ISO/IEC 20000-1:2011 apply to service management systems
  • Build an efficient and effective service management system
  • Learn best practice processes to implement each clause of ISO/IEC 20000-1:2011
  • Learn tips for winning employee and management support
  • Prepare for an audit
  • Plan for registration
  • Provides insight into the standard, related ITIL processes, and their evolution
  • Transfers competence and knowledge of the standard through practical instruction by SRI Quality System Registrar ISO 20000-1:2011-certified Lead Assessors
  • Competency-based instruction leads to satisfaction of learning objectives through interactive, hands-on workshops and case studies
  • Gain general and specific knowledge of auditing against the standard

Course Outline

  • Introduction
  • Service Management Concepts
  • Interpretation of the ISO 20000 Standard
  • SMS Implementation
  • Purpose, structure, and content of typical SMS documentation
  • Preparing for Service Management System Registration
  • Internal auditing principles (per ISO 19011 Guidelines for Quality Management System Auditing)
  • Tips and techniques for efficient internal auditing
  • Writing and closing effective nonconformities
  • Summary

AS 9100 Internal Auditor

About this Course

The purpose of any good adult instructional class is to help the participant learn new skills and enable them to transfer what they learn back to their jobs. One way to accomplish this is to build the personal skills and confidence of the participants while they are in training.  The intention of this course is to teach the information and skills necessary for Internal Auditing to the AS9100 Standard and to gain the confidence necessary to become successful internal auditors.  This course will also help auditors become the catalyst to implement an effective internal auditing system that stresses continual improvement.  Auditors will accomplish this by not only revealing non-compliances to the standard, but will also be able to discover opportunities for improvement, and unmask ways to sustain those improvements

Who Should Attend?

Internal Auditors knowledgeable with AS9100 and/or individuals designated by their organization to become internal auditors to the AS9100 Standard.

Benefits

SRI instructors are AS Lead assessors and quality management system professionals who can provide practical insight and expert guidance

  • Case studies and workshops to significantly improve effectiveness and allow auditors to gain the knowledge and experience necessary to be successful
  • Adaptability to be able to include actual workplace scenarios and/or experiences as introduced by participants

COURSE OUTLINE

  • Audit Management including scheduling, communication and the opening meeting
  • Auditor Responsibilities
  • Review of the AS9100 Standard
  • Developing Effective Auditing Techniques
  • Conducting the audit and gathering objective evidence
  • Writing nonconformities
  • Continual Improvement Programs
  • Conducting a Closing Meeting and Follow-up Requirements

Subjects Covered During AS9100 Internal Auditor Training

  • Audit Terminology
  • Why process or value added auditing
  • Lead and Team Auditor Responsibilities and qualifications, competencies and skills
  • Audit Management including scheduling, communication and the opening meeting
  • Review of AS9100 including requirements for each element, the types of “things” auditors should look for, questions to ask and pitfalls to avoid
  • Review of Objective Evidence and the scoring system associated with AS9100 including the data that needs to be collected
  • Charting links between internal customers and suppliers
  • Review of necessary audit documentation
  • Interviewing Techniques including case studies, role playing exercises and the use of effective questions
  • How to write non conformances and other corrective actions
  • Construction of the audit report and written reviews
  • Closing Meeting and Follow-up of findings
  • Auditors as problem solvers
  • Ways to uncover and communicate opportunities for improvement

ISO 9001:2008 Internal Auditor

About this Course

This practical, interactive, two-day training program is designed to provide quality professionals with an understanding of the processes and techniques that lead to effective quality audits. Presented through case studies and group workshop exercises, this course will strengthen your effectiveness in carrying out ISO 90001:2008 audits.

Who Should Attend?

  • Both novice and experienced internal auditors who wish to significantly improve their effectiveness.

Benefits

  • Case studies, group exercises and instructor experiences will enable both novice and experienced internal auditors to significantly improve their effectiveness.

Course Outline

Day 1:

  • Why audit?
  • Requirements for an effective audit
  • Evaluating quality systems
  • Audit program improvement
  • Code of ethics
  • Audit objectives and responsibilities
  • Lead auditor’s roles and responsibilities
  • Team auditor’s roles and responsibilities
  • Preparing for the audit
  • Executing the audit
  • Audit documents
  • Audit completion
  • Corrective action follow-up

Day 2:

  • Balanced audit process
  • Auditor skills
  • Questioning techniques
  • Note taking
  • Confrontation
  • Special considerations

The Manual is broken into the following sections:

  • SECTION B – Internal Audits and Process Audits: A Review
  • SECTION C – Quality, Systems and Standards: An Introduction
  • SECTION D – ISO and Quality Management
  • SECTION E – ISO 9001:2008 Overview
  • SECTION F – Auditing Quality Systems: The Basics
  • SECTION G – Audit Strategies
  • SECTION H – Process Audits and Techniques